After booking confirmation and payment update, the invoice can be downloaded from the client panel when this option is enabled.

Yes, client login can show query or package enquiry status such as new, hot lead, confirmed or completed as configured in CRM.

Refund depends on airline fare rules, cancellation time and fare type. Non-refundable fares may allow only tax refund.

Hotel inclusions depend on the selected room and meal plan. Taxes, breakfast and cancellation policy should be checked before booking.

Client portal login can send OTP on email or mobile depending on enabled settings.